Q: How do I
access MHDC’s Asset Management Reporting System?
A: Please log on to
https://amrs.mhdc.com. Access is granted by entering the project’s
user name and password. The user name and password is the same user name
and password used to access the property’s budget and financial
statement modules. MHDC’s Asset Management Department will issue login
information for all new properties. Existing properties can retrieve
their password via e-mail by using the Forgot Password? function on the
Q: How does the
system know where to send a password when one is requested?
A: Passwords are sent to the primary, regional, financial, and general
partner contacts noted in MHDC’s Asset Management System. MHDC requires
the contact module to be updated and current at all times. At minimum,
all contact information must include a contact name and e-mail address.
Q: What will I
be required to enter in AMRS?
A: Properties with 13 or more units will be required to submit operating
reserve requests with all required supporting documentation into the
Q: What are the
required items for submitting an operating reserve request?
A: The following items will be required to be entered and uploaded into
the AMRS system before an operating reserve request may be processed:
• Must provide the invoice amount for work/service performed
• Must provide copies of invoices and cancelled checks (if applicable)
for all work/services performed
• Must provide vendor name, and vendor billing information if MHDC needs
to pay vendor directly
• Must provide before and after pictures of all items replaced/repaired
• Must provide a year to-date internal balance sheet and income
statement indicating an operating shortfall
Q: What is
MHDC’s turnaround time for processing insurance claim payment requests?
A: Operating Reserve requests are to be processed within 30 days from
the date MHDC receives the property’s request in the AMRS system. This
turnaround time should be communicated to your vendor. MHDC processes
requests in the order they are received. Turnaround times should be
considered in determining how long the property holds the request before
submitting it to MHDC. Note: The turnaround clock does not start until
all required information is submitted.